Warnings & Safety for HAVEN

Important Safety Information

Explanation of Attention Words and Symbols o

This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.


WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.


CAUTION, used without the safety alert symbol, indicates a hazardous situation which, if not avoided, could result in harm to yourself and others.


CAUTION, used without the safety alert symbol, indicates a hazardous situation which, if not avoided, could result in harm to yourself and others.


NOTICE is used to address safe use practices not related to personal injury.

  • HAVEN will not prevent someone from accessing your home.
  • HAVEN will not prevent someone from getting through your door if they use special tools.
  • HAVEN is designed as barrier to prevent a closed door from being forced inward into a dwelling when blunt forced is used against the middle section of the door near the outside door handle. Any other entry attempt does not fall under the product definition or purpose of HAVEN Lock. For instance, a person who uses a special tool to remove the door or any elements of the door or attempts to cross the barrier of the door through an opening does not fall under the defined use of HAVEN Lock.
  • Haven does not warrant or cover any door or frame materials or sub components against preventing a break-in.  In many cases the door or frame hardware will fail before the lock.  
  • If you experienced a break in attempt with HAVEN installed we recommend that you replace your HAVEN.
  • If your HAVEN has been damaged in any way via normal use or through an intrusion attempt, please uninstall the unit and contact Store the damaged lock in a safe place like a garage outside. Under no circumstances, open the internal components of the lock or alter the battery in any way. The battery can be a fire risk if damaged or not handled properly.
  • Do not attempt to disassemble unit in or remove components that are not explicitly stated in the installation manual.
  • Do not press down on the pedal and locking gate at the same time.
  • Owner is responsible for providing alternative access to the building in the event of fire, potential smoke inhalation, carbon dioxide event, or other home emergency not listed explicitly here.
  • Owner is responsible to ensure proper fit and correct installation.
  • Owner is responsible for safety of themselves and others. If you are unsure if this product is right for you, please consult our Help Team or other security professional.

LiPo Battery Warning:

  • This product contains a Lithium Polymer rechargeable battery. LiPo batteries can be dangerous. If the battery is overcharged, overdischarged, short circuited, crushed, penetrated, or otherwise altered or exposed in any way to conditions outside the ideal requirements, the battery may be dangerous. The danger includes exposure of toxic chemicals, fire, and other various harmful events. Do not under any circumstances remove the battery from its installed location or alter the batter in any way. Be extremely careful when installing the unit that you do not put any pressure on the battery or pierce the battery compartment. When using the unit, do not apply pressure to the LiPo battery.


  • Use caution when placing HAVEN in doorway during installation and use.
  • Owner is responsible for reading and following the operating and safety instructions as well as proper use of unit. Wear appropriate protective items during installation to avoid injury.
  • Do not install near live electrical cords. Ensure installation area is free of wires, cables, pipes, and other objects that may cause hazards.
  • Use only the tools referenced in the installation guide. Use of other tools or not following installation instructions may result in improper installation and decreased functionality.
  • Owner is responsible for proper use and avoidance of HAVEN as a trip hazard.
  • Do not place HAVEN on unapproved surfaces to avoid additional trip hazards.
  • Owner is responsible for ensuring the unit is clean for full functionality and capabilities.
  • Owner is responsible for providing access to your own home.
  • Owner is responsible for ensuring alternate access into your home when needed.
  • Owners are responsible for whoever has access or use to engage or disengage the unit.
  • The unit is designed to act as a deterrent, but should still be used in conjunction with other safety measures. The unit is intended as supplementary security for use in conjunction with current lock hardware.
  • HAVEN is not liable for any personal injuries, property damage, economic loss or any consequential damages sustained as a result of any individual in contact with the unit.
  • Do not consume any area of the unit.
  • Do not put the unit near sensitive bodily areas.
  • To avoid damage to the unit, do not use on wet surfaces or damp locations. The product is designed for indoor use only. Do not expose to weather elements as this may affect functionality.
  • To avoid potential damage to your unit, do not simulate a break in. Damage to the unit may affect later functionality.
  • Owner is responsible for ensuring unit is operating properly. HAVEN expressly disclaims all guarantees, whether implied or expressed, to include but not limited to fitness or merchantability for a particular purpose.