At HAVEN, we want to be your source for peace of mind and home security. As a small company, we truly appreciate your business and want to make sure you are satisfied. If you are not completely satisfied with your purchase, let us help with a replacement or a return.
All purchases from outside the United States are final. No refunds or exchanges will be accepted. All international orders are responsible for all duties, taxes, freight fees or customs fees associated with the order.
Return and Exchange Periods
A restocking fee of $25 will apply to any return or exchange.
HAVEN has a 30-day return and exchange policy on all of its locks and lock accessories. Haven has a 14 day return policy on non-lock related products, and power devices. The item must be in the original packaging and not show signs of installation or wear and tear. If a returned unit is damaged the customer will be charged accordingly. A restocking fee up to the value of the unit will be applied to any unit that is not returned in new condition. We provide compatibility checks, pre-install videos, and installation tutorials to help you through the pre-install and installation process if you have issues with your lock. The customer is responsible for return shipping. 3M VHB Tape cannot be returned.
Route Protection will not be included toward a refund or exchange if the package has been shipped or delivered.
If HAVEN is running a special promotion and the customer opts to return a product, the customer will be responsible for shipping of the product both ways.
All returns and exchanges must go through our Returns Request Form and must be approved prior to being shipped back to our Nashville Receiving Team. Any and all orders shipped back to sender or rejected to sender will not qualify as a return or exchange. Any orders sent back to the sender outside of the 30 day window of delivery will not be accepted as a return or exchange and are subject to a restocking fee to the full value of the order.
All exchanges are final.
We will honor a price match 5 days from the time of ordering your product with any new pricing or promotion that we run on that same item, deal, or bundle. Additional discounts or coupons cannot be applied to promotional or sale items.
Refund Method & Timing
HAVEN will reimburse you in the same way you paid for your purchase. There will be a $25 restocking fee on all orders and additional restocking fees may apply after our inspection and assessment of the products received. Once we receive your return at our warehouse it will be inspected and processed. It may take up to 3 weeks after we process the return for it to reflect on your account.
HAVEN provides a one year warranty on the product caused by manufacturers defects in the mechanical and electronic components of the product. Normal wear and tear, daily use, and damage to the product not caused by workmanship defects are not covered by the warranty. Customer is responsible for return shipping. It may take up to 3 weeks for your warranty item to be analyzed by our team.